SMILE! Your Job Depends On It: Electric Express Mandates Smile Checks
Thursday 9 July 2009 @ 8:00 am | By Sol
Are there times when life gets you down and in an attempt to cheer you up someone says, “you look better when you smile…”? Ever want to punch that person in the face? Think about if upon beginning your work day, you are subjected to a “smile scan”. Staff at the Keihin Electric Express Railway are now required to submit to these daily face scans which aims to boost daily commuter service.
After analyzing lip curves, wrinkles, and eye movements, the smilebot subsequently rates your mug and offers suggestions like, “lift up your mouth corners” or “you still look too serious” in the attempt fulfill the greatest potential of your smile. Employees receive a handy printout rating their smile on a scale of 0 – 100 to take and inspire them throughout the day.
I ask, why not just tack on pieces of flair to their uniforms?




